Coletta Qlt
map-marker Sacramento, California

Almost died!!

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Back in Sept 2015, i ate the Madison Ave Sacramento CA Arby's Brown Sugar Bacon Roast Beef sandwich and got food poisoning. It turned into colitis and renal failure. A week after that it spread to my heart. I developed cardiomyopathy and ventricular tachycardia. I had to get a pacemaker/defib installed. I have to see doctors regularly, take a ton of meds. Whole experience has cost me thousands of dollars. I almost died! Not sure if it's too late to sue. I hope no one else has had this experience. Life sucks right now...
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Loss:
$9000
Cons:
  • Improperly cooked meat
Reason of review:
Food Poisoning
Anonymous
map-marker Vincennes, Indiana

Arbys Sandwich Review

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When we went through the drive thru to get our supper, we were so excited to try the new Italian sandwich. When we bit into our sandwich we found paper in our mouths and on our sandwiches...gross!!!
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Reason of review:
Bad quality
Anonymous
map-marker Corydon, Indiana

A minor complaint

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I visited the Arby's in Corydon, Indiana and tried the crispy fish sandwiches and the loaded curly fries. I had a gift card with a balance of $7.40, and my total purchase came to $8.55. When I paid with the card and $2.00...instead of depleting the card, they kept the cash and gave me $0.85 on the card. Now I'm stuck carrying a card around and you don't have anything on your menu that's less than $1.00. I was also asked to pull around the building to await my order, and requested that salt and pepper be put in the bag. Not only did I not get salt and pepper, but there was no fork to eat the fries. Just plain sloppy customer service. The food was good, but would have been better with the condiments I requested
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Pros:
  • Your food in general
Cons:
  • Not having request honored for condiments
  • Not getting condiments requested
Reason of review:
Good quality
Anonymous
map-marker Owings Mills, Maryland

Arbys Sandwich Review

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The new Italian sub looks nothing like the advertising! Flavor is not good. It is bad advertising and should be stopped. Arby's has a tradition of not serving a good product. They falsely advertise a great product but they never deliver!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Cincinnati, Ohio

Other Product Review

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I have been going to your Arbys location 6271 Glenway Ave, Cincinnati, OH 45211 for yrs. Over the last 6 monts to 1 yr, The service has become ridiculous. Consistently, extremely slow. My order is almost always incomplete / incorrect. I hope someone addresses this soon there are a lot of other options in this area. Very disappointed!!
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Reason of review:
Poor customer service
Rajveer Ujw
map-marker San Antonio, Texas

Arbys Staff Review

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Stole my cash order change. San antonio texas on 2/8/16 at wurzbach location. Could not produce my receipt ... said 'i cant pull it up'. Would not give me my 6 change so i asked for a full refund on the food. So i lost 6 instead of 13. Criminal.
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Reason of review:
Problems with payment
Anonymous
map-marker Unicoi, Tennessee

Arbys Manager Review

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Disgusting to see someone work with gages in there ears i went to the arbys in richfield utah owned by sean and i find it disgusting to seee someone work with gages bigger than his own ears and the fact that,he is manager shouldnt be q thing in my opinion i find it disgusting to see gages aroubd food cause they stink and unappealing when ordering your food
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Reason of review:
Poor customer service
Olena Onz

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Arbys Curly Fries Review from Tulsa, Oklahoma

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Arbys Curly Fries Review from Tulsa, Oklahoma
Pulled straight out of thr bah, no stray fries in the bottom of bag. This disrespect has got to STOP. I don't know why I keep giving you guys chances. Your curly fries aren't made of gold, stop acting like it. I'm probably not coming back for a VERY lomg time. You're employees also ALWAYS seem like they have no idea what they are doing and just trying to deror 2 combos takes a good 5 minutes. WHYYY????!
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Reason of review:
Poor customer service
Anonymous
map-marker Kalkaska, Michigan

Asked for a receipt and never got it.

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I went to Arby's and ordered 2 sliders a roast beef meal a big roast beef sandwich 2 cheddar cups a order of happens chips and a steak fajaita and she charged me 37 dollars. I asked for a recept and she gave me 5 dollar back for charging 2 much.

Then we told her that she charged us to much and we wanted a recieipt. She then gave us 4 dollars no receipt and said have a nice night. I am really disgusted with this restaurant she acted like she was hiding something. All I wanted was a receipt and never got it.

This is bad advertisement for Arby's. I think she was trying to cheat us out of money.

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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Parkersburg, West Virginia

Arbys Sandwich Review

Just about any time I've ever gotten fish at Arby's it's been fresh but tonite the fish was chewy and somewhat lukewarm. Even the heating lamps must have lost their effect on these old sandwiches which should have seen the trash instead of making there way to a customer. The fries were also old and the turnover was cold!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Pasadena, California

Arbys Kids Menu Review from Pasadena, California

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Coming through the drive through with a large order (over $30) and the childrens meal I ordered was not given to me although repeated and in my total. When questioned the apparent manager complained that I did not order a childs meal but refused to give a receipt of proof. I was made to pay again for the meal and was given a attitude for holding up the line. When i finally recieved it the order was incorrect. At that point I requested a district manager or corporate number and I was told by the same "manager" that there is no one abovr him and he owns the store. I will not return to this location.
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Reason of review:
Poor customer service
Anonymous
map-marker East Jordan, Michigan

Arbys Sandwich Review from East Jordan, Michigan

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Arbys CEO only. Make better food and offer better value and you'll make more $. How? 1. Toast Reubens and other sandwiches. Nobody likes soggy sandwiches @ Arbys. 2. Better service. I shouldn't have to check every order before driving home. You do it. 3. Sandwiches cost too much. 4. Offer pastrami sandwiches, toast bun. 5. If your managers don't require courtesy, competence, quality and accountability for all your employees, your Co will not grow and I will go to Chick FIL A when they come. Poor, young, diverse employees can produce just as much courtesy, quality, competence and sell Arbys food if you hire and train them well. Good luck. 6. Extremely poor, useless Web site that is impossible to navigate and perfectly represents why Arbys is losing customers!
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Reason of review:
Bad quality
1 comment
Guest

Despite what you say, Arby's is growing even larger every day. Reuben sandwiches are toasted, twice.

To make sure that our buns are toasted.

The reason it is soggy. Some *** clown employee didn't drain the saurkraut before putting it in the pan. We strive to make everything delicious, and serve with a smile.

Our website has a link to suggest items to our head chef, Chef Neville. And you may certainly suggest pastrami to him.

Anonymous
map-marker Pittston, Pennsylvania

Arbys Mint Chocolate Swirl Shake Review

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Waited 10 minutes to just get waited on Ordered 2 mint shakes only and wsited 22 minutes fir them to get around to making them It was not busy
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Reason of review:
Poor customer service
Anonymous
map-marker Mchenry, Illinois

Arbys Drive Thru Review

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At store 6289 in McHenry Il. Every. Single. Time. We try and go in the drive through we will be waiting a good 5 before anyone even ackowledges us. Then 80% of the time we get the wrong food or it's not warm or anything. Horrible service.
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Reason of review:
Poor customer service
Anonymous
map-marker Reading, Pennsylvania

Arbys Sandwich Review

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reuben was cold and extremly soggy, soft drink tastes like bleach water! DISGUSTED! NEVER AGAIN!
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Reason of review:
Bad quality
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