Amy S Dko

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Verified Reviewer
| map-marker Vienna, West Virginia

Terrible food

I order a wrap all the time and dont know why. When I come to the Vienna Wv one they serve me a wrap that is crunchy and taste old. They use to serve soft wraps and give you a napkin and even talk to you. Now people just throw the crusty old food at you and dont say nothing. Im done coming to Arbys this is so Disgusting and sad. I would show the receipt but they did not give it to me.
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Loss:
$8

Preferred solution: No tired and won’t be back

User's recommendation: Do not come to the Arby’s in Vienna Wv. Go to the one in Parkersburg Wv.

Anonymous
map-marker Rochester, Michigan

Wrongful termination

Hi my name is Da-Ron Sims. I worked at arbys store number 7727.

My gm name was Melissa Stark. She fired me and wouldnt let me read my termination papers and wouldnt give me a reason why. she also clocks her children in when theyre not even working so she can have extra money. she clocked her son in once when he wasnt even on the schedule and he was in Florida.

I tried to reach out to our Director of operations Marcia but she never answered me back which is very unprofessional. Melissa also harassed. A worker named star. She let her go because she was 5mins late.

Even tho theres other employees there who be late.

And call off as well. The clocked her kids in needs to be looked into asap its unacceptable.

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User's recommendation: Don’t eat there the serve, expire buns

1 comment
Guest

You need to contact corporate.

Christina H Biq

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Verified Reviewer

Very unhappy, rude shift manager

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Original review Oct 14, 2023
I went to Arby's in Chubbuck Idaho. Store #7951. I went there for dinner take out on 10/13/23, ordered 2 French dips a chicken tenderloin meal and a chicken sandwich meal. My French dips were 2 gyros, and my chicken tenderloins were not done all the way. I went back, and they had Patty a shift supervisor very rude, started yelling at me because I wanted to add to the order which I planned on paying for, but she thought I was trying to get it for free. They did fix my order, but I just didn't appreciate the rude 'Karen' assuming I was trying to get free food and getting yelled at.
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User's recommendation: Be careful check your orders.

Gus Nicholas A

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Verified Reviewer
| map-marker North Little Rock, Arkansas

You order your meal, what is on the menu? When it’s delivered, from Grub Hub you get something else. Your Wasting your time. with calling Arby’s or getting delivery through grub hub so I rate this co

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You order your meal, what is on the menu? When its delivered, from Grub Hub you get something else. Your Wasting your time. with calling Arbys or getting delivery through grub hub so I rate this company in its service and terrible performance as very bad in service and very poor quality in product. Those has happened to me several times all with Arbys.
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Loss:
$20
Cons:
  • Service

Preferred solution: By giving the customers that ordered through grubhub the right order.

Fox Ntm

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Need to cancel my order went to wrong location

Went to send to Hyatt street in gaffney and it went to Spartanburg and I cant go pick up due to being on lunch break for work
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Rosanne G Wyd

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Verified Reviewer
| map-marker Carlsbad, California

Called to make a complaint

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Updated by user Nov 04, 2023

Nobody got back to me

Original review Oct 19, 2023
After my chat they wanted to charge me $1 to continue it said fully refundable but they wanted my card number I did not want to give them that so I got nowhere with my complaint. Arbys in San Marcos ca would not honor the 1-2-3 dollar menu even though it was on their website. That is false advertising
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User's recommendation: Don’t go there

Stanly Dvz
map-marker Philadelphia, Pennsylvania

As a Veteran on Veteran Day I did not receive service at Philadelphia Mall location.

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No service on Veteran Day.Pennsylvania , Philadelphia Mall Arby's did not honor Classic Roast Beef Sandwich giveaway on Veteran Day. Arby's in Pennsylvania was listed as free Classic Roast Beef Sandwich giveaway to honor Veterans on Veteran Day! What happened! Why did it happened? No service on Veteran Day!
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User's recommendation: Honor your post on Social Media period!

Mary N Ykw

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Verified Reviewer

Unfortunately complaint

Hello,

I went though the Westland, MI Arbys on wayne road. I didnt get the sandwich (Phill cheese original) that I ordered.

The employees service was positive. I do understand that mistakes will happen, but when i called, the manager informed me that they didn't have all of the ingredients to complete the sanwhich, I was not told when i ordered it, thus mostly bread and onions. The manger offered for me to come back (i live 20 minutes away and not worth my gas.

To get a different sanwhich. I wish i didnt have to contact you, but money is tight for this many of us and we DESERVE what we paid for.

Thank you

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Pros:
  • Variety
Cons:
  • Sloppy preparation

Preferred solution: Full refund

Kenzey Vci

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Verified Reviewer

Coupon for free birthday shake

Didn't get the offer for birthday shake I look forward to this offer every year. Will you be adding it to email or my app
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Pros:
  • Love their food go twice a month
Cons:
  • No cons very satisfied with arbys
Allen F Ork

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

Arbys - Refund
Arbys - Refund - Image 2
I placed an order and it went to the wrong location. I ordered it for sturgeon bay but it went to green bay. I talked to the manager in Green Bay. She said she would call that location and have the order switched over. When I got to the Sturgeon Bay location. It was closed at 8 o'clock. The order was placed at 9.
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Loss:
$29
Pros:
  • Good food

Preferred solution: Full refund

Mark P Has

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Verified Reviewer
| map-marker Southfield, Michigan

Contact form to Arby’s corporate won’t work

I have a problem with my food and the email form wont open up to fill the firm out Won't open up . So now I have a food problem and website problem. But Im sure no one will contact me back !
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User's recommendation: Write to technical service.

Levern Zwk

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Verified Buyer
| map-marker Indianapolis, Indiana

Rude workers

Arbys - Rude workers
Order food for happy hour and then they started with are order then put us on hold then started are order again. Saying that happy hour is over but we were in line while it just turn 5 when we started are order
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User's recommendation: Fire them

Louvina Qnh

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Verified Reviewer
| map-marker Bowie, Maryland

Gave you 2nd chance.

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Food was inedible. Shortage of water in restroom. Shortage of paper towels. No napkins in dispenser near straws. Cookie in pieces. Floors dirty. Counter girl called a manager, but none came. A manager phoned me, but just made excuses. Halls deserves better. 2pm 10-20-23.
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User's recommendation: Call or write corporate.

Anonymous
map-marker Kalamazoo, Michigan

Food poisoning

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I am calling on behalf of my fiancé, he placed an order around 11:15 am and he is feeling terrible I believe he have food poisoning the burger was raw on the inside please contact me ASAP, I am highly pissed
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Crystal B Qda

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Verified Reviewer

Didn't get paid yet

I havent received my paycheck in 3 months and I wonder why I havent got paid yet and the manger and Gm giving me a very hard time
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Loss:
$153

Preferred solution: My paycheck

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