Dody M Gjc
map-marker Cobleskill, New York

Arbys has the meats and keeps them!

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Ordered their new italian sandwich,cold because i like the better that way. It was a hot dog roll with 1 small slice of ham 2 slices salami and a bit of lettuce and slice of tomato with a hot pepper piece! This is NOT what they show or charge a ridiculous amount for. I will never go there again!
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Vickie F Geo
map-marker Boca Raton, Florida

GREEK GYRO

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First, when I call the customer service to inquire, they pronounced it as GYRO not HERO as it should be...It is peices/parts of pork, beef and some lamb...NOT A TRUE GREEK...FALSE ADVERTISING PEOPLE!
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Loss:
$12
Cons:
  • Quality of the greek gyro
Reason of review:
Not as described/ advertised
Anonymous

Pictures are deceiving

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On the menu, they show a buffalo chicken sandwich clearly with chicken hanging out PAST the bun. What I got what looked like two buns and then lifted the top and a piece of chicken the size of a McDonald’s meat patty , thin and small.

For $7 I expect to get what was advertised and clearly shown as a representation of their product.

I felt like it was bait and switch. Never eating Arby’s again.

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3 comments
Guest

it is a shame.

Guest

same experience for,me...ads show a completely different product than the paltry fish sandwich I was served...and it wasn't the 1st time, but it was the last. They should be sued for false advertising.

I learned my lesson to never trust them again, and I thought it might be just the restaurant here in Florida, but I see this is be replicated across the USA.

They can't stay in business doing that to consumers. They should be ashamed for such deception.

Guest
reply icon Replying to comment of Guest-1661853

Maybe you should try contacting the president of Arby's and telling him about the problem. Maybe he would even be willing to send you a refund or a coupon good for a free meal.

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Anonymous
map-marker Westerville, Ohio

Nasty crew

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I watched an Arby's crew member sneeze in their glove and go back to making food. Don't go to Arby's. My milkshake was just that milk.
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Reason of review:
Bad quality
1 comment
Guest

1st of all....ya'll just wait for *** like this to happen so u can make comments like this huh? I bust my butt as an Arby's employee, & I can assure you that I do indeed handle the situations of the employee sneezing & not going to wash her hands right away.....was she handling food? Why wasn't something mentioned to a higher up working right then & there??!!

Anonymous
map-marker Greenfield, Indiana

Wtffff

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I was just told that they are entirely out of steak and roast beef ? What else do they even have. Winded up going to Taco Bell ***
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Reason of review:
Poor customer service
Julius Phd
map-marker Tulsa, Oklahoma

Perhaps racist employees

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My experience at this store was awful. The people are rude...

and I think they might be racist too.

They had given me the wrong change (less $20). I tried to tell them about it, but they accused me of lying and proceed to call the cops. I bet they figure they'll rather have me shot! I wanted no confrontations.

I left the food and change and walked away pissed. Never having Arbys ever in my life again. Not even at the point of death! I don't think customer service cared either.

Thanks Arbys, for the first time in my life, I felt less than a human.

But I think that's exactly what you wanted. I have the impression that If i was white things may have gone differently than they did. Your employee made a mistake and yet accused me of stealing, you escalated the situation instead of admitting the error and finding possible, and reasonable solutions. You not only harrassed me, but left me open for other customers to do the same, I can still hear the one white guy (customer) standing over me and asking me to get out of the store.

Thanks Arby's!. You have my dignity and my $100 bill.

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Reason of review:
Problems with payment
3 comments
Machele Imf

Methinks you have a real big chip on your shoulder and think that calling someone "racist" will generate some sort of sympathy from us. Anyone paying for food at a fast food joint with a $100 bill is just plain lacking in any common sense.

Thus, you either are lying about the whole thing or lacking in common sense. Which is it?

Guest
reply icon Replying to comment of Machele Imf

Where do i begin? My instinct tells me to ignore your comment, but here i am giving in.

You are either the manager of that store, a troll, or just another idiot with nothing important in life to do and perhaps no hope for the future either, going around the internet looking to hurt stranger's emotions or perhaps provide you with some trash fire to kindle, so as to feel good about your lowly pathetic life! Well, you be you. Read your own comment and answer it for yourself.

And if you cant dechiper which it is... then the planet need rid of you somehow.

Guest
reply icon Replying to comment of Guest-1617993

Obviously the kitchen dude has plenty of time on his hands. he's made thousands of comments on this site. i think that he is really talented and should have a newspaper column devoted entirely to him where he can give his take on things.

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Anonymous

Poor service

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Employees standing around complaining while I waited 15 mins for my food. Once I received it, my food was cold. The excuse was “we don’t have any fries ready”. I’m not a scientist, but I’m positive it doesn’t take 15 mins to cook fries. Won’t be eating at Arby’s again.
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Reason of review:
Poor customer service
Linken Ufd
map-marker Jeffersonville, Indiana

Ripped Off

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Cancelled $24 order in drive thru. Money never credited back to debit called. Called customer service they never returned call. My bank said they would take care of it.
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Reason of review:
Return, Exchange or Cancellation Policy
Carolyn S Mty
map-marker Rome, Georgia

What you see is no what you get.

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What you get is not what you see on pictures and on television. The pictures they show you are much bigger than what you get. We payed $7.00 for a $3.00 sandwic /the gobbler and it was not good.. Like a movie with Michael Douglas....Wheres the meat? The Stouts in Summerville, Ga.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Denver, Colorado

Why would a customer cheat u out of 1 jalapeño bites

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I go to this Arby’s at least 10-15 times a month . Stopped in for my usual order thru drive thru 1 lg order jalapeño bites , and get home I have 7 bites with 1 looking like a peice of crust .

At this point I am very up set this has happened 2 other time and I just forgave it . So I take them back and ask for a full order and fresh one and show the young black girl what I rec’d And ask for the mgr . She called out terry or Tera I assumed the mgr . This mgr never did show up but the young girl got me a fresh order & had the nerve to count them 2 times -like I really want to cheat u guys out of 1 JALAPENO BITE - REALLY I LAUGHED .

So at $5.28 a order that’s the way u treat a returning customer . I will take my $ somewhere else .

Customer service does no longer exist! Den!

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Reason of review:
Poor customer service
1 comment
Guest

The poor employee preparing your food was very hungry. They are having a hard time making ends meet on the low pay that Carl Jr.s pays them.

most of their paycheck goes for rent and bills leaving hardly anything left to eat it. They do what they have to do.

Kirk c Phr

Terrible service in the drive through

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While I was attempting to order the person taking my order kept cutting me off and repeating my order wrong this took place two or three times after I felt like the person taking my order had no care to listen to me I just cancelled my order and drove away
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Reason of review:
Order processing issue
Chris m Oiy
map-marker Milton, Florida

Gross

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Just been close to 12 bucks for the rib sandwich combo, large they're probably was 1 oz of meat on the soggy toast and it was fatty and Gristle, nothing like the commercials you see on TV. I will never ever ever eat there again
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Reason of review:
Not as described/ advertised
William G Gva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Store cheated me

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Store #371 at Love's truck stop in SC ordered 2 bacon,beef & cheddar sandwiches. Received NO bacon on either sandwich.

So basically I received 2 beef & cheddar but paid for bacon I did not receive .

Have had other not nice experiences at other locations so I have decided to not eat at Arby's anymore. Flat out ripping customers off is so wrong.

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Reason of review:
Not as described/ advertised
2 comments
Guest

The poor person making minimum wage making your sandwiches was probably so famished from not eating, that when they saw the luscious looking bacon that they were about to put on your sandwich, thay couldn't help themselves and ate it. Maybe if people like you would "Tip" the people making all the food, then they would have a living wage and wouldn't have to swipe bacon anymore.

Guest
reply icon Replying to comment of Guest-1557007

Nobody tipped me when I was making $2.72 an hour. People need to learn to live on what they make.

If Arby's food gets more expensive, they will lose so much business, they'll have to lay employees off.

Better pay, less workers & jobs is what most people don't understand. Also working at Arby's is entry level job, not a career.

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Samone L
map-marker Newnan, Georgia

Roach

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While I was at Arby's there was a roach on the refrigerator that was close to the front register. When I noticed it and spoke to the manager about it she got offended so I asked for refund.

I was grossed out in mortified at the fact that they walked around like it was apart of the crew.

They thought it was so funny i asked for a refund. They had to have a meeting in the drive thru like she was giving me everything free.

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Reason of review:
Bad quality
3 comments
Guest

They should have a policy that if you see a roach, that the meal is on the house. Ditto for flies, rats, mice or any other kind of varmint.

Guest
reply icon Replying to comment of Guest-1564677

That's it!

Guest

My God! Haven't the management at Arby's ever heard of hiring a Professional Pest Control Company to take care of their stores.

Of course, the roach could have "hitch-hiked" it's way into the store in one of Arby's Slob Clientele's Purse or Bags or clothing for that matter. You should have received Double Your money Back, and Free Arby's Food For A Year.

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Simon k Mct
map-marker Stevens Point, Wisconsin

It was pure sadness

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Updated by user Oct 05, 2018

They have yet to contact me and resolve the issue ! Will not returned there until they do so! So if they want me back and not spreading truth about them burning my Fry's on purpose probably be wise to give me the amount back plus some free meals or a free meal card for I don't know a year maybe

Original review Sep 05, 2018
I show up at 935 pm at night at an Arby's off highway 10 in Stevens point wisconsin. Love Arby's and the frys. Too bad tonight I got Burt Fry's and *** service bad enough for me to ask for a refund !
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Reason of review:
Bad quality
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