Henry C Wcj

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Verified Reviewer
| map-marker Lulu, Florida

Trying to complain to Company get message saying we’re no longer accepting surveys

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Arbys - Trying to complain to Company get message saying we’re no longer accepting surveys
Trying to complain the company about undercooked food get Message from RB saying were no longer accepting surveys
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User's recommendation: How far in the negatives can I go?

Anonymous
map-marker Kalamazoo, Michigan

Food poisoning

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I am calling on behalf of my fiancé, he placed an order around 11:15 am and he is feeling terrible I believe he have food poisoning the burger was raw on the inside please contact me ASAP, I am highly pissed
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Anonymous

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Verified Buyer
| map-marker Clinton, North Carolina

Refund

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Arbys - Refund
I made an order online and was charged I went to the Arby's location to pickup my order and never received the order the workers would not prepare my meal so I want my refund because the workers told me they don't handle refunds!
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Jamie L Czg

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Verified Reviewer
| map-marker Apopka, Florida

To report a store

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I ordered online and said error but charged my cash app 10.68 then tried to charge me 4 more times for a total of 46.00. I received no food and was told they had no order for me. We had no dinner yet out the 10.68. Please refund this and any pending amounts for the 46.00!
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Loss:
$11
Pros:
  • Food
Cons:
  • Not able to eat the food

Preferred solution: Full refund

User's recommendation: Don't use the online service

Featured
Cathlene B Bpq

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Verified Buyer
| map-marker Morgan, Iowa

Pissed off Customer

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Original review Nov 15, 2023

Im in Dows Iowa at DOWS JUNCTION, I came in and ordered my meal. Went and sat down to find out the bench was covered in sticky stuff.This restaurant is filthy, dirty, and disgusting at best.

I went to the manager and told him what happened and he said dont be mad at me. Needless to say my $50 pants are ruined. I need to have them dry clean. I paid $25 for a meal and now my pants are ruined, and all the manager had to say was dont be mad at me.

Theres four people literally behind the counter and your dining room is filthy, filthy, dirty I have pictures to follow. The guy behind the counter that serve my food had his hair hanging down straight in front of his face like 6 inches long. There was absolutely nobody in the restaurant. Theres no reason why this restaurant should be in the in the shape that its in its disgusting at best..

im a long-haul truck driver.

Ive been coming through here for eight years and Ive never seen the mess that I seen in that restaurant tonight not to mention now my $50 pair of pants are ruined and all the manager could say is, dont be mad at me! REALLY???

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Pros:
  • Need to pay for the cost of dry cleaning my pants

Preferred solution: Full refund

User's recommendation: Absolutely not ever

3 comments
Guest

Since when do long haul truck drivers wear overpriced dry-clean only pants?

Denetra Eyn

Ever heard of a washing machine? Throw them in they won't be "ruined" anymore.

I doubt you want to a dry cleaning. You just want them to hand you $50.

Guest

Your pants are dirty, not ruined. Why wear $50 suit pants to go to a fast food restaurant.

You sound like you're looking for a handout.

Get real. Call corporate and describe the conditions of the place, or GO SOMEPLACE ELSE!

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Stanly Dvz
map-marker Philadelphia, Pennsylvania

As a Veteran on Veteran Day I did not receive service at Philadelphia Mall location.

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No service on Veteran Day.Pennsylvania , Philadelphia Mall Arby's did not honor Classic Roast Beef Sandwich giveaway on Veteran Day. Arby's in Pennsylvania was listed as free Classic Roast Beef Sandwich giveaway to honor Veterans on Veteran Day! What happened! Why did it happened? No service on Veteran Day!
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User's recommendation: Honor your post on Social Media period!

Teresa H Ydw

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Verified Buyer
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Verified Reviewer
| map-marker Martinsville, Indiana

I would like my money back. It’s been 8 days

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Arbys - I would like my money back. It’s been 8 days
Arbys - I would like my money back. It’s been 8 days - Image 2
Arbys - I would like my money back. It’s been 8 days - Image 3
Went to Arbys Wednesday Nov8th They charged my card twice and then said my card declined. I paid cash thinking there was a problem with my card. Nope they charged it twice and the third time running my card. The card declined which is what it is supposed to do for fraud activity. Still waiting for my refund. District manager said it would come back in 24 hours. It has been 8 days
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User's recommendation: Don’t use a debit or credit card. Employees do not know how to use them correctly

Mckaya S

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Verified Reviewer
| map-marker Roebuck, South Carolina

They was rude

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The store manager name sagie and web are really disrespectful to employees and the manager sagie her and the coworker Aiden be closeting the store at 9 something and the store does not close till 10 and web has couples working on the same shift and he go around telling employees business and he touched on the 16 year old boy that work there he touched he butt
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Cons:
  • Good at getting food out fast

Preferred solution: Nothing

Berg E

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Verified Reviewer

Being disrespecd

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Pls call me 480415****k

I had a coupon for a donation and the lady didnt know how to take off the coupon from my order so instead of calling somebody over, I pay for my food and then look at the receipt and she hadnt even taken off for the coupon so she knew she charged me for it, which was a terrible thing to do Then I guess the manager came over name was Bethany. I explain to her what happened she was so rude and arrogant told me that shes only been there two months. My mother and I go to Arbys almost every day or every other day and spend at least $1000 a month at your store I know almost everybody there along with my mother I then spoke to Nadia as dispatch and he said well you want to talk to the gm in a manager

I was very disrespected and I dont think I will return you have lost a good customer

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Pros:
  • Right now idk
Cons:
  • Poor customer service

Preferred solution: Apology

Margaret K Pmg

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Verified Reviewer
| map-marker Middletown, Delaware

Horrible customer service

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Original review Nov 13, 2023

I went to the Middletown de location and ordered a large fry and some sandwiches. My fry was half full I asked the lady for more fries her exact words to me were I know we didnt give these to you like that.

I got my order and first went to ketchup counter right in front of her and opened the bag. I do not appreciate being accused of fry stealing by a smart mouth employee whose manager was standing next to the employee and did nothing but stare.

As an assistant manager at a major food chain this service is despicable! From that ladies actions I will know boycott Arbys as well as tell my friends and put on my Facebook page as my friends know I dont complain like this.

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Preferred solution: Apology

User's recommendation: Do NOT go here! Employees think customers shouldn’t be spoken to with respect as manager states and says nothing.

Shalini Xeo

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Verified Reviewer
| map-marker Sturgis, Michigan

Despectful GM

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I pulled into the parking lot of the new Arby's here in Sturgis MI. Has I got out of my car the GM asks me what can I do for you. I told him I was looking for a job. The GM then tells me to get the *** lost and get off the property and we are not hiring. I said ok to him I got back in my car and left. Saying to myself what the *** did I do...
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Anonymous
map-marker Los Angeles, California

Service

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They said they had no roast beef and it would be 20mins. I saw car after car pull off and unsatisfied. Thats as bad as McDonalds saying they have no burgers. Thats ridiculous. Arbys is known for roast beef. They should absolutely have roast beef ready for serving at all times.
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User's recommendation: Not that one

Addie J Uam

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Verified Reviewer
| map-marker Jackson, Mississippi

Rude unprofessional and employee

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The employee at the window told me *** you he cursed me out he told me to go around and get back in line I made it there at 10:42 11:05 he still hadn't said anything I drove up to the window and he kept telling me to get back in line and I told him no because he was too many cars in line he told me well *** you then
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Nancy M Exj
map-marker Chennai, Tamil Nadu

Complaint about employees

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Manger very rude hateful disrespectful didn't make order right called he hung up on me 3 times cashier said he had a bad day I don't care his name was Keith
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Loss:
$13

Preferred solution: Full refund

User's recommendation: Never

Anonymous
map-marker Sanford, Florida

Calling to complain to corporate

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I came in our place to order my ticket number is dt374 the employee odalys I came and I asked for a classic meal at mail address I asked for crinkle fires and a strawberry lemonade I paid 1047 for it and when I drove off to look at my sandwich I had no lettuce I had no mail I had curly fries instead of crinkle so I went to try to call the facility back and every time I called five times they hung up so now I have to push for because now I feel like the disrespect is most high I was not rude to them so they should have gave me the same respect back my phone number is 386-693 **** my email address is Janniesermon407@***.com please contact me if possible to resolve this it will not let me upload the ticket resolution

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