Donna B Qee
map-marker Phoenix, Arizona

I thought the voice belonged to Tracy Morgan

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I thought the voice belonged to Tracy Morgan, but apparently its Ving Rhames voice. Something about the words in the commercial seem condescending and angry. Dont mind the voice just the words and how they are read.

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Reason of review:
Bad quality
2 comments
Guest

Arby's sell sandwiches. You'd think they could, at the very least, get someone in their commercials who could pronounce it.

Or, is "samwhich" intentional to play down to the lowest common denominator that seems to be what we all have to suffer with?

Fire the guy. Or next you'll be adding "tomatas" along with curly fried "patatas".

Guest
reply icon Replying to comment of Guest-1613176

Ya know, ya'll are awfully judgemental.....I mean seriously, how miserable of a person are you & how non existent of a life do u have to sit around complaining about who the voice is in an Arby's commercial??!! WOW!!!!

You have definitely stooped to the lowest of lows for that one. Must you have nothing better to do to occupy your day/time??!!

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Anonymous

Smoked short rib sandwich

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8/30/18 I am usually very happy with Arbys, good food, good quality, good service. I thought I'd try this new sandwich but I to throw it out due to the globs of fat. When you pay over 6 dollars for a sabwich you really want to be able to eat it. -From a usually very satisfied costumer
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Reason of review:
Bad quality
Anonymous

They offered me the "meats" alright.

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I made my standard order, a Beef N' Cheddar Double meal, medium sized, small jalapeno bites instead of the curly fries, some of the tanglers on my sandwich. I normally have a pretty good visit at my store, with the exception of the normal idiots, *** and "interesting" people that come through. This time, I heard the workers in the back (they made no attempt to be quiet or subtle with their words and gestures) talking about and I quote "I'd like to give this guy the meat. He can suck a *** and be glad we didn't put one in his *** sandwich." Really, Arby's? I understand people have their bad days, but that just isn't as funny to me as it was to your workers. I was there for about 30 minutes, and they before mentioned employees were pretty persistent with their meat jokes and comments on overweight customers. What was a regular visit turned into an unpleasant session of stupid jokes and rude comments that I'm sure most of the customers heard. (Mostly deaf customer, employee says "I'm sorry to HEAR about your problem!" Walked to the back laughing, manager had to take over. Poor worker performance, with the manager being the person holding it all together.
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Reason of review:
Poor customer service
2 comments
Guest

That's a big reason that I don't like to eat at fast food establishments. Many of the employees are rude and goof off just like the ones that you mentioned.

Sounds to me like the gentleman saying that stuff had been in prison. Some fast food joints have no qualms about hiring such employees. I guess that the reason that the ex-inmate get a job working there, is because alot of people don't want to hire them with their criminal record.

That was real gross what he had said and you should have told the manager that he should be fired. Of course, often the managers at these places are just as much as a goof off and clown as the employees are, so I don't know if that what help any.

Guest
reply icon Replying to comment of Guest-1564680

Um.....so now you have a problem against ex inmates? And you are ASSuming that because of the comments made, that they're automatically an ex con......well, they're people also....& as an arby's employee, I'd like to see you come work a day in our shoes!!!!

No, I'm not agreeing that the comments were ok to make, but you are stopping just as low by making assumptions & judgements against people you don't have a clue about. I too am an ex con & I've got absolutely NO problem finding jobs anywhere!!!!

I hate to inform you......but ex inmates work ANYWHERE & EVERYWHERE now that employers get a huge tax credit for hiring felons.....think about that next time you're somewhere really fancy eating your steak dinner & think of that when you get what you think is just that cute little pregnant girl- next -door looking waitress. She may of just done time for manslaughter........

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Marcial G
map-marker San Antonio, Texas

Horrible service in the drive thru

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I asked about the short rib sandwich and what comes on the sandwich, and what comes in the combo, she replied "you can see the menu right?" This is not what customer service is like. When all I asked was what is served in the combo. I was truly offended by the rudeness of this employee! I decided to spend my money elsewhere.
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Reason of review:
Poor customer service
Judy B Ult
map-marker Mesa, Arizona

Bug in sandwich

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Found bug in my sandwich, took it back and got another one. The manager seemed really upset.
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Reason of review:
Bad quality
Anonymous
map-marker Coral Springs, Florida

A picture worth a thousand word

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i saw commercial about bacon beef and cheddar, i decide to try and when i saw, first not even same kind of bacon and so thin i had to open the burgers no picture but basically half the meat in it. i know tv and reality usually different, but at least when i get a big mac, it look the same sa the one i saw on TV...not going to happened again..no more Arby’s for me
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Reason of review:
Not as described/ advertised
Carol h Szl

Commercial sucks

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I just simply hate the commercial with ving rhames using his deep voice.... Sounds worse than James Earl Jones...It's annoying arbys....i mean get your act together
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Reason of review:
Bad quality
Chet Qdo

Cashier could not ring up one sale without asking staff

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The cashier needs training! The waiting line inside was long and slow. We may have to mark Arby’s off the list. Sad, because we were so happy they opened here. They have gone from long car lines outside to long standing lines inside. Oh well...
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Reason of review:
Poor customer service
Lillie L Zqe
map-marker Littleton, Colorado

Amazing Chicken Sliders

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Honestly I thought that their chicken sliders wouldn't be that great,but when I tried them It was sooooo good. We went out to eat some arbys after we were working and we got arbys and i thought to try somehing new(I also wasn't that hungery) so I got the chicken sliders and they were absolutly amazing and I can't wait to get more.

Espesially on meloncholy day it's wonderful to have an amazing slider to brighten up the room. The other people in the office hadn't tryed it but I will suggest this amazing chicken sandwich to them.

The bread was so good and the customer service was even better. It felt really ice to think that the employees really knew you.

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Reason of review:
Good customer service
Anonymous
map-marker Rockledge, Florida

Soda change mistake

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I've been a customer for 20 years and mainly went for the Mountain Dew and the chicken bacon Swiss sandwich and now you guys switched over to Dr Pepper sprite mellow yellow and coke. I don't know the reason for changing drink's but those were the 2 like number one things that I went there for now I don't think I could go there without getting mountain dew to go with my meal.

Now I have to drive to a separate place to get a Mountain Dew and a waste more money when it should come with my meal, thanks. It's bad enough you guys changed the sandwich & added tomatoes and lettuce instead of the good way it used to be, & now this.

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Amber B Xnn
map-marker Morton, Illinois

Never again!

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I worked there for three hours. A man child named Jason yelled at me cause he didn't witness me washing my hands but others did. I got called names n talked to like a nobody should ever be talked to. I told manger on duty Ryan he did nothing. So I called n asked to Get the supervisor name number called him n o go figure nothing.
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Reason of review:
Work Experience or Job Application
Donna C Vci
map-marker Brigham City, Utah

Saturday night, ran out of main items, really?

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Pulled into drive through Saturday at 8:00 pm Ordered a sandwich, with onion rings ( ran out of onion rings) ordered a shake to go with it ( ran out of supplies to make all shakes) , so I got just the Arby’s regular roast beef sandwich, and asked for lettuce and tomatoe on it, and Arby’s sauce. Got home, no lettuce on sandwich, and no sauces in the bag....serious......very disappointed in Arby’s as it is one of my favorite fast food places!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Greensburg, Indiana

Ridiculous!

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It is unbelievable how many pot holes are in the parking lot of Mansfield Ohio’s park Ave. Arby’s. This will make a customer go some where else; they are pretty deep too!
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Reason of review:
Bad quality
Anonymous
map-marker Ithaca, New York

Horrible

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I went to Arbys today. I’ve been going there on a daily basis just about. And usually the girls are always so happy and nice to me. They know my order by heart and have it ready by the time I pay. I’ve never had an issue with any of them until today. There was a blonde in the back yelling at a guy and the things she was saying was so rude I felt so bad for the gentleman. I usually don’t do these things but it was just uncalled for how she was treating him and the other girl that was on as well.
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Reason of review:
Poor customer service
Anonymous
map-marker Fairborn, Ohio

Disappointed

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Arbys - Disappointed
Today, November 21, 2017, went to Arby’s and was severely disappointed in the quality of my sandwich. It was cold and the bun was crushed and not even close to firm. The meat was cold. The taste is mediocre. I go to the Riverside Arby’s pretty regularly but today I went to the Cornel Glenn Highway Arby’s and it seems to me like they are not even close to being on par.
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Reason of review:
Bad quality