1706 W University Dr, McKinney, TX 75069, USA
Not resolved

Went to Arby's to try the new Cuban Sandwich that was advertised. Seemed really hardy, contained the right ingredients, looked very tasty!

Paid $25 for two sandwiches, ( my wife had the Rueben) two orders of curly fries, and two medium drinks. This already had me on guard, as that just seems like a lot to spend, at a fast food place, for two people. When my sandwich came out, the bread didn't look like Cuban bread, and the meat was just kind of wadded up, on the bread, like it was taken straight out of a pre-portion bag, slapped on the bun, with some cheese, mustard, and pickles. My wife's Rueben had a big wad of sauerkraut, concentrated in the middle, like it was scooped up with an ice cream scoop.

If I had paid about $7 or $8 for each combo, this would not have been a big deal...kinda what you expect from fast food.

Just seems like, if they're gonna charge that kind of money, they could take the extra 30-60 seconds to fluff out the thin-sliced meat, use some deli-style dill pickle, instead of hamburger chips, and maybe use some fancy mustard, instead of what tasted like salad mustard. Bottom line, if you

are going to charge a higher tier price, and advertise a higher tier sandwich, make sure your people are building, and delivering a higher tier sandwich.

Product or Service Mentioned: Arbys Miami Cuban Sandwich.

Reason of review: Not as described/ advertised.

Monetary Loss: $8.

Preferred solution: Just want to make people aware, that with higher prices, there is an expectation of higher quality. I probably won't go there, again..

Arbys Cons: Not what was advertised, Price or quality.

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