I have always loved Arbys. I have loved their roast beef sandwhiches for decades, ever since I was a child.
I loved their new slogan, "It's Good Mood Food." However, I had an experience at the Columbia Mall location in Columbia MD. I stepped up to the counter and was greeted by an obvious hispanic looking man without a name tag. He was very tall with a moustache. He said, "Order?" I said "Excuse me?" Again he said, "Order?" I told him I wanted 2 large roast beef sandwiches with cheese, fries, Arby sauce and a large sprite.
He then said, "Total 7.40" I paid him, received a receipt and waited for my food. About five minutes later he came back with a bag and said, "Food." I took my bag and sat down. The order was completely wrong. No fries, and what looked like some kind of club sandwich.
I went back and told him it was wrong. He said, "Is good, is good" I said, "Its not good here is my receipt." My receipt clearly showed what had been ordered, I guess he cant read. I asked for the manager and he said, "Manager?" I said "Yes right now." A woman stepped up who was obviously hispanic walked up and she barely spoke english. She said, "I fix it." Five minutes later, she came back and the order WAS WRONG AGAIN!
We went through this two more times and was still wrong. I had to say, "Yo es policia y immigration!" They became very nervous and told them I want my order right now or I will get them deported. They nervously got my order right and gave me my money back. I was in a very bad mood from then on.
Hey Arby's, why don't you stroll down to Columbia Mall and check your employees working status and I bet they are all illegal. I have started a group on facebook called, "Boycott Beaner Arby's"
Product or Service Mentioned: Arbys Sandwich.