Ordered milk shake on drive through. I confirmed 2 times that it's mint chocolate shake and was handed a white looking Shake.
Asked attendant if it was Mint Shake and she said yes. I tasted and it was vanilla. It was pouring down rain and decided to take it inside. The manager had made this shake and proceeded on telling me that it was the right shake.
I was like it's not even green and all offwhite looking. He took the lid off and said yup, I made this and this is mint chocolate. Sorry Arby's but I had my share and know what it tastes like and this was not it. I politely dumped the shake in the garbage and walked away.
Store # 6621 needs to learn about Customer Service and get retrained.
My impression just because of 1 store for Arby's got diminished and lost. Maybe I will have better luck at Steak n Shake going forward.
Product or Service Mentioned: Arbys Milkshake.
Reason of review: Poor customer service.