Product: Arbys Milkshake Clear all filters (8 of 8 reviews match)
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Arbys in New Castle, Delaware - Ripped off

1.8
Details
Arbys - Ripped off
Bought a meal came up as $9.87 or something my milkshake was milky and slimy, asked for large union rings I got like 4 In the box , my sandwich was at least warm Arby’s in new castle Delaware lady was getting an attitude when asked for the different fries choices I can get curly , onion rings , or regular fries easy as that
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Review
#1178562 Review #1178562 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Bad quality

Arbys - Horrible

1.6
Details
They took forever to give me my food they got my order wrong the first time they made me the wrong shake the food was very cold just an overall horrible experience at Arby's
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Review
#1068426 Review #1068426 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Order processing issue
I have just visited a local Arby's and I paid $9.39 for ***. They messed up my order and I didn't even get my SMALL vanilla milkshake and the person at the register took one minute to give me 79 cents. I am just flabbergasted. I WANT A *** REFUND!!!!!!.
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2 comments
Anonymous
#1207690

Hi, please try a cookie at your local Arby's today.

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#910175 Review #910175 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Problems with payment

Arbys Milkshake Review

I got a nice *** medium milkshake and opened my straw and it was busted as *** and I couldn't drink one *** sip outta that *** without suckin gallon of air through the straw
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Review
#790753 Review #790753 is a subjective opinion of poster.
Product
Arbys Milkshake

Arbys - Milkshake Review from Levittown, Pennsylvania

3.7
Details
I ordered a vanilla milkshake and orangecream milkshake they don't clean the machine when they make different milkshake My vanilla milkshake tasted like the orange milkshake. I am allergic to orange and I don't like orange anything orange and that is what came up my straw orange milkshake. I called and they said when they made my orange milkshake that they didn't clean what ever they mixed the shake in before doing my vanilla.I told them they need to clean it before making another shake in it exspecially if it is not the same kind.I am glad I didn't get sick had to throw it out.
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Review
#633159 Review #633159 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Not as described/ advertised

Arbys - Milkshake Review from Portland, Oregon

2.2
Details
All I have been craving was some Arby's for a while and I finally got the opportunity to go to the one in my neighborhood. I was excited because as a child I used to love it. Well. The person taking my order did not seem to know her menu what so ever or any of the prices, she was so monotoned all I wanted to do was tell her to cheer up. Then I get to the window and she doesn't even say anything, just reaches for my card without another word. I would like to put in a side note that I do work in customer service, Kfc to be exact and I would NEVER act like that towards a customer. I felt so unwelcome all together not pleased at all. On my receipt she didn't even ring me up for my order so I have no idea if she over charged me or not. All I wanted was a number 5, but I wanted turkey instead of the beef, but she had me up for a turkey Swiss combo with an incredible amount of things taken off or something. My milkshake was half melted and honestly the sandwich tasted like it was made an hour ago. I'm so disappointed and all I wanted was a good sandwich. I'm sure they're just having an off day but I think they need too get trained better.
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3 comments
Anonymous
#1159942

The prices ARE ON THE MENU. Not her place to tell you what you can see for yourself. Are you serious?

Anonymous
#1012400

She was most likely a new employee. Thats very typical, you can't learn it all in one day.

Anonymous
#980429

Of course you work in customer service for KFC and of course you are perfect. The fact that you work in KFC doesn't have anything at all to do with your complaint.

You just threw that in to make it sound like you are more important than you actually are. IF you really loved Arby's as a kid, it wouldn't have taken you so many years to get to one now.

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Review
#631541 Review #631541 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Poor customer service

Arbys Milkshake Review

1.1
Details
I went to Arby's mandarin location for a while until chic fila was built, long story short there food stopped tasting good there milkshakes is now too thick , and honestly there hiring policy stinks oh and there misleading as well. Don't go there what's so ever.
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Review
#630254 Review #630254 is a subjective opinion of poster.
Product
Arbys Milkshake
Reason of review
Bad quality
a couple of months ago and then again today I ordered a Milkshake from the Arby's on Route 17, in Yorktown, both times they had flavors that I didn't want or order. I ordered a choclate and a Jamoca, which I got only the flavoar was almost non existance, I did...
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2 comments
Anonymous
#681230

The Shake Machines have a cleaning switch that the employees have to hold down between uses to keep the flavors from getting mixed. However sometimes the machines malfunction and don't clean properly, or the flavored portions of the shake mixes get caught in a part of the dispensing mechanism that the cleaning mechanism can't reach.

The employees have no real control over that beyond taking the machine apart and repairing it (which they can't really do unless it's off hours) and have no way of knowing if it's malfunctioning unless customers kindly let them know.

So if you continuously have this issue I would politely let the manager at that Arbys know about the mixed flavors of the shakes so they can fix it. If the Chocolate and Jamoca shakes aren't tasting right the machine might be malfunctioning in it's flavor distribution mechanism and that really should be brought to the restaurant's attention.

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Review
#407181 Review #407181 is a subjective opinion of poster.
Product
Arbys Milkshake

Contact Arbys Customer Service

Website:
www.arbys.com
Mailing Address:
1155 Perimeter Center West
Atlanta, Georgia 30338
United States
Phone:
(800) 272-9457
All Arbys Contacts

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