New Reviewer
2 comments
3.0

Went to the arbys. On 15 NW in auburn WA.

To order the

Grand Turkey club that we order every week for my wife,

The person taking the order stated we do not have that.

Now we have ordered this every week at this location

So I said if you don't know how to enter it please ask your manager, flat refused to do that and said if I want to talk go the manager I could come to the window. I did so the person how

Presented them self as the manager was wearing as arbys

Tag with out name on it . when I ask about the grand turkey club she stated we have never had the grand turkey club

Now this location has been where I buy it every week.

I ask for the persons name and they refused to give it.

This has prompted me stop using arbys as a source

Of food.

I know my 12 - 14 hundred a year in purchases a year

Don't mean much to Corp. But if they are doing this to me

They are doing it to others.

User's recommendation: Complain to Corp.

Preferred solution: Training in customer service and or termination of persons who refuse To change their work persona..

Arbys Pros: Good roast beef, Good fries.

Arbys Cons: Poor customer service, Poor product knowledge.

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#2036744

I have checked most locations of different Arbys. They have GRAND TURKEY CLUB.

For this person to refuse to give her name was a flag. Same location for the past 5 to 6 years! Same order! She was calling him a liar!

All I can say is "fast food service" has gone way down in the past years! Quality of food and CUSTOMER SERVICE!

#2036460

Corporate should be able to clarify the availability of this sandwich. I see like 3 different turkey sandwiches on their menu but they aren't called a grand turkey club.

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