Jeanmarie Ffc
map-marker Lawton, Oklahoma

Disrespectful manager and employee

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Rude n disrespectful and manger. Just stood there and never tried to apologize or even control the employees
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Alex P Omj

Horrible service

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If you can be employed somewhere and dislike a customer and expect them not to get service just because you work there and assault a customer even though the customer didnt provoke the incident and still have a job you should be shut down and sued.
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Loss:
$100
Pros:
  • You can purchase food
Cons:
  • Not a friendly environment

Preferred solution: Apology

User's recommendation: Go to east ridge or Hixson

Featured
Christopher M Nzc
map-marker Cincinnati, Ohio

Because the way I was treated when I showed up

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Arbys - Because the way I was treated when I showed up
I keep trying to go to this new Arby's near me And it says they close at 10:00 I get there between 9:30 and quarter till 10:00 and they're already closed and the manager tells me they're not serving me
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User's recommendation: All I can say is don't expect them to work the hours that they say they work I've had other friends show up at 9: 15 and it be closed and refuse service

Tom B Hgb

Terrible service

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Shantavia was awful. Poplar Avenue in Collierville, Tennessee She was rude, inefficient close the door didnt answer questions the worst employee you could have
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Preferred solution: I don’t think there’s no fixing her

Dennisha C Hks

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Verified Reviewer
| map-marker Council Bluffs, Iowa

Rude employees

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Two of the night lady that has a stocking Cap that is green and my other lady that does the lobby that take the order was also being rude me and my husband sometimes would have money but we are staying outside in the snow storm we haven't eaten anything from Arby's here in council bluffs Iowa off of South 24th Street is always been rude to everyone and they don't care about the homeless people that don't have a cash or money or anything sleeping in the snow storm they need to be talked to and the one lady just said some mine thing to me tonight Sining that I need to go get a job because she buses her *** there and told me that I need to go get a job I have a loarding disability and if she doesn't get wrote up then you guys just lost a customer and I will never step foot in the United States place until this is all situated and whenever me and my husband does have money they make everybody wait and wait until they come to the registers they also don't wear gloves when they're making people's food that is disgusting

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Joseph G Jih

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Verified Reviewer
| map-marker Farmville, Virginia

Rude hiring manager

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I am writing to express my disappointment in the recent interaction we had during our phone conversation. I believe that professional courtesy and respect are essential in all communications, especially during the hiring process.

During our conversation, I felt that I was treated disrespectfully, including being hung up on multiple times and overhearing a conversation about me while on hold.

This behavior was unprofessional and did not reflect the standard of professionalism I would expect from a potential employer.

Regardless of the outcome of my application, I believe that every candidate deserves to be treated with respect and dignity. I hope that this feedback will be taken into consideration to ensure that future candidates do not have a similar experience.

Thank you for your time and attention to this matter.

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Pros:
  • Great food
Cons:
  • Rude manager

Preferred solution: To a course in customer service.

User's recommendation: Stay positive

1 comment
Guest

You sound too articulate to work at Arbys.

Krissie Iox
map-marker Columbus, Ohio

Disrepcted

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Number number one is I can't get ahold of nobody to talk to you with customer service it just hangs up on me too I went in to get a glass of ice water and that's it the lady sent me to take my jacket off and set it down and decided she wanted to tell me that if I wasn't what was it buy Buying anything that I couldn't have water and I wasn't sitting in there I told her I just asked for waterNot to be homeless and not to ask for no ice water
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Zachary S Isz

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Verified Reviewer
| map-marker Lenoir City, Tennessee

Bad customer service

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Like many large corporations (Arby's is owned by a holding co.) The company has no customer support phone other than a over seas answering service that struggles with the English language. The poor staff at my local were trying the best with a severely limited staff.

Customers were very patient staff was polite and apologized for problems. We are all tired of the short staff excuses. I spent my life in corporate America, where were area managers to step in and assist? My guess is no one bothered to thank the excellent staff who did show up for work.

The fact that the Corp. Holding company elects to go the offshore customer service speaks volumes.thank

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Pros:
  • Food and servise
Cons:
  • Poor upper management

Preferred solution: Change

User's recommendation: Thank the people who bother to show up ans serve you. For the record I'm no do Gooder and by most accounts I'm a price. Hate to see people taken for granted by companies in the name of profit

Margaret J Zlq

The manager was rude

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I placed an online order, the employees at the register asked the manger for help and and she was VERY rude to me and the employee.
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Loss:
$13
Cons:
  • Manager was extremely rude to me

Preferred solution: Full refund

Dakota L Pas

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Verified Reviewer

Food raw

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Arbys - Food raw
Ordered chicken sandwich came out raw asked for new one or something else manager was not there gave me new sandwich
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Loss:
$24
Pros:
  • Have good food
Cons:
  • Food is raw

Preferred solution: Full refund

User's recommendation: Don’t eat there chicken

Missy R Rug

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Verified Reviewer
| map-marker Defuniak Springs, Florida

Customer service issue

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Nova the location manager for defuniak springs ...customer service is horrible .. rude... Then I came back explained I made a formal complaint... He shut drive thru window in my face as I was trying to explain why I contacted corporate
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Loss:
$31
Pros:
  • Corporate listened and attempted to resolve food is fabulous
Cons:
  • Dfs runs out of ice and roast beef atleast twice a week

Preferred solution: Full refund

User's recommendation: I wouldn't recommend those locations

Amanda R Rup

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Verified Reviewer
| map-marker Thorncreek, Indiana

Complaint about employees

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The manager there kendra at the columbia city store is the rudest person ive ever met. I called about an order that was completely messed up and very unfresh she said she would replace it. I told her i had cancer and couldn't make it into town for a few days and she said she would still do it thar was ok. Well when we went she was absolutely rude and didn't do it and slammed the window in my face. Im p off about this. And to top it off she kept my receipt of proof... i feel like i should be credited for my order.
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Loss:
$18
Pros:
  • Apo prices
Cons:
  • There food is not fresh
  • And their management is awful

Preferred solution: Full refund

User's recommendation: Dont go there

Rose P Kbt

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Verified Reviewer
| map-marker Kingston, Pennsylvania

Hair in food . Managers attitude

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Took one bite out of an Arbys sandwich and a hair was stuck coming out of the meat . My husband and I went and showed the manager. She said where I dont se it. Do I proceeded to show her. She said oh yes I see it. There were customers in line when she did this . My husband told her we want our money back and she said well no one in here has dark hair . My husband told her well for one yo do and so does the other two with no hair nets on. She returned our money . No sandwiches were eaten except the bite out of the one. She was rude . No apology
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Cons:
  • Hair in food

Preferred solution: Apology

User's recommendation: Hair nets and don’t treat customers like that. No apology

Adain Fel
map-marker Pierceville, Kansas

Bad customer service

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Was in the drive thru and was very rudely told that they couldn't take $100 and then when we ask for a drink carrier the manager who was working the drive thru started slamming things around and practically threw our food and drinks at us and when we called was told that she could do what she wanted because she was the manager
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User's recommendation: Don't go there

Anonymous

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Verified Buyer
| map-marker Longmont, Colorado

Poor customer service

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Arbys - Poor customer service

I ordered through the drive through and when I got home. My order was all cold and it was wrong.

So when I called the store location? I told them what was wrong with my order? I ordered crinkle fries. They gave me old cold curly fries.

I ordered French dip with extra cheese. They gave me hard bread with cold meat. And the cheese was not even melted the macaroni cheese bites. I was only given three cheese balls that was it.

The only thing that was hot in that order was the dipping AuJu sauce for the french dip I asked to speak with the manager. And when she said she was the manager, I replied you are and she hung up on me. She said she was going to take my name. So that next time I go through, they can correct it.

But she hung up on me. I tried calling back. She wouldn't answer then. They started putting the phone on busy.

So I was not able to leave my name or even talk with her. Her name is Sarah.. This is the third time that this has happened with food either being cold or the wrong product. I told her they needed to pay more attention to what's going out the window..

I will not be going back to that store again.

I've tried to give them a chance, but Sarah. The manager does not take things seriously instead she would rather throw Tantrum and hang up then deal with the issue and correct it.

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User's recommendation: Don't order when Sarah is there. She does not care about the quality of food for the price they are asking