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Contact Arbys Customer Service

How to Reach a Person at Arbys

Verified Contact Information

Toll-Free Number:

  • 1-800-984-8289
Call customer service
Send Message

Customer Service:

  • 1-620-231-9333
    Arbys Kansas
  • 1-904-262-9906
    Florida
  • 1-904-641-7251
    Florida
  • 1-620-223-1660
    Kansas
  • 1-785-273-2110
    Kansas
  • 1-785-266-3721
    Kansas
  • 1-785-228-2680
    Kansas
  • 1-913-299-8334
    Kansas
  • 1-913-334-4080
    Kansas
  • 1-417-673-1727
    Missouri
  • 1-417-359-9181
    Missouri
  • 1-937-223-6373
    Ohio
  • 1-937-275-2017
    Ohio
  • 1-937-293-4331
    Ohio
  • 1-608-563-2477
    Wisconsin
  • 1-608-365-4344
    Wisconsin

Complaints/ Feedback:

  • 1-800-599-2729

Arbys Emails:

Legal
Privacy Inquiries
Technical Support
Website Issues

Arbys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Arbys Phone Number
1 (800) 984-8289
Average Hold Time
00:00:55
Average Calls duration
1 minute
Most Popular Arbys Email Address
privacy@inspirebrands.com
Arbys Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Arbys Customer Service?

Most Popular Number:

(800) 984-8289
Total calls: 2 868 Issues resolved: 33 Last call: May 13, 2026

Arby's customer support can be reached at the following phone number: 1-800-599-2729. Arby’s customer service phone number will connect you directly to customer service specialists who are eager to help you with all your issues and questions regarding Arby’s services. Their customer service hours are from Monday to Sunday, 7 AM to 11 PM CT.

Arby’s customer service email address is not made public, but if you need any technical support you can email at websupport@arbys.com.

For quick assistance, contact Arby’s customer service via phone by dialing 1-800-599-2729. If you prefer to connect with Arby’s via email you can send in a message using the Arby’s Restaurant Experience Feedback form, available in the “Contact Us” section of Arby’s official website.

Arby’s is headquartered in Sandy Springs, Georgia. If you need to send physical mail to their corporate office, the mailing address you should use is: 3 Glenlake Parkway NE, Sandy Springs, GA 30328, USA.

This could be for a variety of Arby’s corporate office complaints, such as sharing your feedback, making a business proposal, or reaching out with a general inquiry. It's important to clearly label your mail with the appropriate department or individual's name at the corporate office to ensure it is directed correctly upon arrival.

PissedConsumer Club

Contact Information

Arbys Website:

Arbys Help Center:

Corporate Office Address:

Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, Georgia 30338
United States

Summary of Arbys Customer Service Calls

3.5K TOTAL
CALLS
00:46 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Arbys?

Product/ Service Question:

  • “Complaint”
  • “Burnt buns, no sauce even though he asked for it. This has happened 3 times. Miller parkway, Milwaukee Wisconsin”
  • “Cold food and dirty building”

Staff Question:

  • Horrible customer service by staff and store manager
  • “Poor service”
  • “Rude employee/ customer complaint”

Request for Information Question:

  • “Question for fee re: water”
  • “Question for charging for a glass of water”
  • “Ask a question.”

Employment Question:

  • “I need my W-2 from online ( Im not in the System) NO LONGER working for Arby's”
  • “Past employment”
  • “Check stubs”

Payments and Charges Question:

  • “Double charged”
  • “Issue with online order not crediting BOGO”
  • “Would like coupons sent to friend”

Shipping and Delivery Question:

  • “I ordered online (two orders) at my local Arby's (438 W. Mitchell St., Petoskey, MI 49770) but the store was closed when I arrived to pick them up. I am trying to find out how to be reimbursed for my unfulfilled orders.”
  • “Wrong order”
  • “Wrong order again”

Refund Question:

  • “Refund money”
  • “Refund”
  • “Refund online order”

Account Question:

  • “Not accepting my Password”
  • “Locked out of account”
  • “Unable to reset password”

Cards Question:

  • “Stolen gift card”
  • “Check gift card”
  • “Left my card threw drivethru and can't get them to answer phone”

Website/ Application Question:

  • “I placed a pick up order through the app, clicked "get directions" from theARBYS app. It then took me 45 minutes in the opposite direction. So I ended up driving an hour and half total just to get my kids dinner and because it was 45 minutes just one”
  • “App issues”
  • “Website”

Return/ Replace Question:

  • “To change my phone number on the app from my old phone number to the new phone number”
  • “No change back”
  • “Keeping customers change”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel my order”
  • “My is canceled”

Other Question:

  • “Issue in drive thru”
  • “New email”
  • “I ordered from Arbys in Grand Prarie 1st they got the orxer all wrong then they sentme a 2nd order which I did not place Cost me 60.00 for the whole order could not afford that....”

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Frequently Asked Questions

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