Santa Rosa, California
Not resolved
1 comment

Arby's in Santa Rosa, CA. They made a mistake and put vanilla shake in our order instead of the chocolate shake we ordered.

We drove back and returned it. Evidently this upset the staff. The staff refilled the shake with another vanilla. She made the same mistake a third time before getting it correct.

We finally did get the chocolate shake we paid for. I guess this ruffled some feathers because now they refuse to serve us there anymore. They called the police on us the last time we were there.

I guess the lesson is, don't order a chocolate shake at Arby's or you might end up in jail. Or perhaps this is the revenge of the low minimum wage.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Arbys Pros: Chocolate shake.

Arbys Cons: Lack of concern.

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Complain to Arby's corporate. They have a website. Make sure you give them the location.

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