Arbys - Need help getting my Refund

Hi! I need help. My daughter and I ordered from Arby's on December 26th, 2025, at 6:00 PM. My daughter is deaf. We ordered food, and the lady manager was very rude to my daughter, telling me that I should teach my daughter how to speak normally. I told her, 'Excuse me. My daughter is deaf.' She got our order wrong, so we left.

So on December 27th, 2025, at 7:30 PM, I ordered from Grubhub. Check AAEMEND39QAR. GH 561****. 2810 E Market St, York, PA 17402 (7**) **4-1459.

My daughter's food left Arby's at 7:41 PM. Our food never came until 8:25 PM. My daughter's boyfriend and I found our food was so cold when it was delivered, and the sandwich was wrapped all the way. The other sandwich had meat that didn't taste fresh or had cheddar on it. I'm very upset.

My total was $28.29, but when I checked my bank statement, it came to $37.59. I didn't get my apple turnover either.

I tried contacting Grubhub and Arby's, but they are refusing to give me my refund.

So, could I have my refund, please? I'm very upset. I used my debit card, and I will give you information on my bank card if you need it.

Please email me. I'm deaf. I have a receipt.

Thank you,

Laura Pinkerton