Our hometown Arby's (Columbia, TN) was recently remodeled. I just want to say that it doesn't do any good to remodel the place if the attitudes of the staff including managers are unacceptable in the customer service world.
They need training on how to speak to customers and how to deal with a busy day. They were out of 2 of the 3 things I wanted to order.
And I'm not sure if the manager is unaware but we can see the station that the sandwiches are being prepared on from the front counter. Having your personal drinking cup in the food prep area is not allowed.
Product or Service Mentioned: Arbys Customer Care.
Reason of review: Poor customer service.