My experience at this store was awful. The people are rude...
and I think they might be racist too.
They had given me the wrong change (less $20). I tried to tell them about it, but they accused me of lying and proceed to call the cops. I bet they figure they'll rather have me shot! I wanted no confrontations.
I left the food and change and walked away pissed. Never having Arbys ever in my life again. Not even at the point of death! I don't think customer service cared either.
Thanks Arbys, for the first time in my life, I felt less than a human.
But I think that's exactly what you wanted. I have the impression that If i was white things may have gone differently than they did. Your employee made a mistake and yet accused me of stealing, you escalated the situation instead of admitting the error and finding possible, and reasonable solutions. You not only harrassed me, but left me open for other customers to do the same, I can still hear the one white guy (customer) standing over me and asking me to get out of the store.
Thanks Arby's!. You have my dignity and my $100 bill.
Product or Service Mentioned: Arbys Customer Care.
Reason of review: Problems with payment.