On 1/17/12 at 1:00P.M. (Lunch) I went to my local Arby's in Millsboro, Delaware 19966.
When I went their I was the only one in the drive-thur. It took over five minutes to recieve my chicken sandwich and curly fries. When I finally got my food there were three cars behind me. Still they were in no hurry.
Myfries were cold. I went into Arby's to tell them my fries were cold. There were only 4 customers at lunch time. I asked for the 800 number but, I got the manager.
He said he would get me hot fries. I said then my chicken would be cold. He agreed but added that was the last chicken sandwich. So I got a roastbeef sand.
I told him alot of people loves Arby''s food, but they are known for slow service espcially the drive through. They never open the second window. He said it was a catch22, no customers, less employees and less food cooked. Their was nothing I could say to that.
They have great food, but the service is so slow( drivethrough)that they loose so many customers who are on lunch break. It is a shame and I would hate to see Arby's go.
Is there anything someone can do , to work on their management? Flo Fickes Millsboro,Delaware 19966
Product or Service Mentioned: Arbys Sandwich.