Arbys
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Arbys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arbys has 2.3 star rating based on 1111 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Arbys to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Roast beef.
Cons: Customer service, Way i was treated, Lack of concern.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arbys has 2.3 star rating based on 1111 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Arbys to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Roast beef.
Cons: Customer service, Way i was treated, Lack of concern.Recent recommendations regarding this business are as follows: "Will not visit this location again", "Go to Arby's", "Do not eat at Arby’s in Dixon, Illinois", "Don’t over microwave or steamed too long. Makes bread wet. Too much playing not paying attention to the temperature of food.", "Check your orders before leaving store".
Most users want Arbys to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Arbys Reviews
"Ruben"
No complaints Ruben sandwich is awesome, don't change it please. But more coupons would be great. Thank you User's recommendation: Go to Arby's
"To express my disappointment visit to the Skibo location on 3/15/2024. Food was not served at the proper temperature and bread was soggy!"
I have not received any response from Arbys customer service. I am disappointed about the service I received from the Skibo restaurant on 3/15/2024. My food...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To express my disappointment visit to the Skibo location on 3/15/2024. Food was not served at the proper temperature and bread was soggy!
Preferred solution: My meal coked correctly
User's recommendation: Will not visit this location again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Morgan, Iowa
Pissed off Customer
Im in Dows Iowa at DOWS JUNCTION, I came in and ordered my meal. Went and sat down to find out the bench was covered in sticky stuff.This restaurant is filthy, dirty, and disgusting at best.
I went to the manager and told him what happened and he said dont be mad at me. Needless to say my $50 pants are ruined. I need to have them dry clean. I paid $25 for a meal and now my pants are ruined, and all the manager had to say was dont be mad at me.
Theres four people literally behind the counter and your dining room is filthy, filthy, dirty I have pictures to follow. The guy behind the counter that serve my food had his hair hanging down straight in front of his face like 6 inches long. There was absolutely nobody in the restaurant. Theres no reason why this restaurant should be in the in the shape that its in its disgusting at best..
im a long-haul truck driver.
Ive been coming through here for eight years and Ive never seen the mess that I seen in that restaurant tonight not to mention now my $50 pair of pants are ruined and all the manager could say is, dont be mad at me! REALLY???
- Need to pay for the cost of dry cleaning my pants
Preferred solution: Full refund
User's recommendation: Absolutely not ever
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conyers, Georgia
Received wrong food
User's recommendation: Check your orders before leaving store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conyers, Georgia
Received wrong food and I've tried asking for a refund on their site .me
- No one answers the phone to resolve an issue
Preferred solution: Full refund
User's recommendation: Check your order before you leave
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Georgia
Burger was uncooked
Preferred solution: Deliver product or service ordered
Store closed early
- Good food when done right
- Hours
Preferred solution: The store to be open when they say they will be.
User's recommendation: Don’t pick this place to go to late at night because though the hours say they are open the employees may have closed early..
Twinsburg, Ohio
Order wrong and rude
I ordered food for my company, and it was all completely messed up. Send an email to corporate never heard anything.
- People are nice
- Wrong orders given
Preferred solution: Apology
User's recommendation: Check your food before you leave
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
I received uncooked raw hamburger meat
- Raw meat
Preferred solution: Full refund
User's recommendation: Don’t get the Good Burger
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crystal Lake, Illinois
Bad service
I went through the drive-through got a beef sandwich as per horseradish sauce went to the window to pick up the food got the food. It was Arbys sauce, so I went back through and I said could I please get Horsey sauce again she handed me Arby sauce I didnt even look to think that she would do it wrong again no Im sorry or anything get back out to the car look at the sauce its Arbys sauce again so I went back in and had to go around the guy Cleaning the persons car Im assuming it was a customer cause there was no other people in the restaurant, Im not a customer of staff member because there were no other people in the restaurant eating again. She never said she was sorry just gave me a disgusted look.
- Good food
User's recommendation: Be nice to your customers us I’m sorry would’ve went along way with me, but her look of discussed like I was asking for something extraordinarily difficult
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Butler, Ohio
Call was answered by recording and disconnected.
Preferred solution: Full refund
User's recommendation: Don’t use app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Chicken was raw
Company fixed the issue and I have been provided with apology. They gave me a card for a free meal of my choice it was very nice of them
- Price a little high
Preferred solution: Full refund
User's recommendation: Figure a way of better inspection
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Martinsville, Indiana
I would like my money back. It’s been 8 days
User's recommendation: Don’t use a debit or credit card. Employees do not know how to use them correctly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcdonough, Georgia
Got I’ll from Raw chicken Sandwich from Restaurant 01820
I would never trust Arby’s food again and I am so grossed out I can’t imagine to go to any Arby’s again it would remind me of what happened.
I had informed the Lady who contacted me from Broadspire that this is way out of hand of the requests and have sent proof of purchase from Restaurant, proof of sales of my product to show my income of sales and my loss of sale that day due to this incident from Arbys , proof of me being a legal Business owner, proof of Urgent care visit , pictures of the sandwich. If this can not be resolved soon without giving up my legal right to my privacy to dig in to things that has nothing to do me getting a Raw chicken sandwich and gotten Ill , I will proceed with going to Court and not only will I be compensated from loss of sale and my suffering but also Legal and Court cost. This choice is up to you to either fairly settle because the claim is clear and with proof including a statement of the customer who left due to me vomiting and lost $2500 or to go further with this.
I also will inform the Arbys Cooperation what kind of legal firm they hired that will cost them more then it had to be so they can consider clearly a better option of legal services. Thank you for taking your time to read this.
- Non
- Getting ill from raw poultry products
Preferred solution: Compensation for my pain and suffering including loss of business that day !
User's recommendation: Danger
The only money you should get is loss of days work and legal and medical fees, The rest shows you are a scammer.
Cincinnati, Ohio
Because the way I was treated when I showed up
User's recommendation: All I can say is don't expect them to work the hours that they say they work I've had other friends show up at 9: 15 and it be closed and refuse service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Arby’s Dixon Illinois
Friday, March 15, 2024, we went to Arbys in Dixon Illinois and order 2 Fish deluxe sandwiches. One was very good and filled the entire bun.
The second one didnt even fill half of the bun. It was half of the size of the other fish. We also ordered a small fry. Our bill was almost $19.
For that kind of money for two sandwiches we shouldve gotten a full fillet of fish on our sandwich. This was quite a rip off. If I just wanted a bun I wouldve went to the grocery store and bought a pack of Hawaiian sweet rolls. And then threw a couple fish sticks on it.
And it wouldve been a lot less than $19.
I cant believe this restaurant served that fish fillet sandwich. And I will never go back to the Dixon Arbys in Illinois again.
- Used to like their fish sandwiches
- High prices
- Inconsistent size of food
Preferred solution: Price reduction
User's recommendation: Do not eat at Arby’s in Dixon, Illinois
Hey Pissed Cunsumer! Do us all a favor and remove this post!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Food raw
- Have good food
- Food is raw
Preferred solution: Full refund
User's recommendation: Don’t eat there chicken
Brands Related to Arbys
Hardees
“Over charged from advertised price shown on store sign. Have a photo of the store sign and photo of...“
Wingstop
“I walked Into wingstop in Dixmoor il and the employee is sitting on the counter where the food is bagged...“
Jimmy Johns
“Hello, I used my Jimmy Johns app to order my favorite sandwich and was expecting freaky fast CURBSIDE...“
Massage Envy
“Hi there. I have had two dilemas two days in a row at a Massage Envy location and I wanted to share in...“
Companies Similar to Arbys
McDonalds
“To McDonald's corporation I want to state that on January 31,2024 I went to one of your location on 2576...“
Taco Bell
“Where my meat cheese r sauce on it And its burnt she was real smart was forgetting my drinks n tacos the...“
Wendys
“This is horrible service and its been happening a lot in your Greenville Texas location the past few...“
Burger King
“I found a round piece of plastic in my hamburger when trying to eat it. I thought it was a piece of...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Since when do long haul truck drivers wear overpriced dry-clean only pants?
Ever heard of a washing machine? Throw them in they won't be "ruined" anymore.
I doubt you want to a dry cleaning. You just want them to hand you $50.
Your pants are dirty, not ruined. Why wear $50 suit pants to go to a fast food restaurant.
You sound like you're looking for a handout.
Get real. Call corporate and describe the conditions of the place, or GO SOMEPLACE ELSE!