food sandwich order service manager beef roast beef customer store meat

If you close at ten? Then why were the doors locked the the drive thru lights out at 9:45 Friday Night??? | Arbys review from Chicago, Illinois

2.5
Details
Went by to get food for work at 9:45 Friday Night doors locked and drive through lights out and no one answered!!!!! Closed before ten!!! I do not know if this is supposed to close that way, but to me close at ten means orders taken until ten, not close at 9:45!!!!!
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1 comment
Anonymous
#1789138

Maybe they had a problem with people showing up at 9:45 pm and then just sitting around inside of the "restaurant" eating their food real slow.

Review
#1725198 Review #1725198 is a subjective opinion of poster.
Reason of review
Clised

Arbys sauce

2.7
Details
arbys has changed their "arbys sauce" in the little packets and its horrible i mean sooooo gross! i can not eat it any longer its so sad i was a VERY long time customer. please bring back the original sauce!
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Review
#1683578 Review #1683578 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
bring back original arbys sauce

Arby's was out of Abby Sauce! Have us sauce in a plastic cup! It was terrible whatever it was!!!! | Arbys review from Titusville, Florida

3.0
Details
Ordered 3 med roast beef sandwiches! They were out of packets of Arby Sauce so they gave us a sauce in a plastic cup. It wasn't Arby Sauce!!! If I new it was that bad I wouldn't have went there!
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Review
#1675196 Review #1675196 is a subjective opinion of poster.
Product
Arbys Roast Beef Classic Sandwich
Cons
  • Food
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund

Tough. Guy employees | Arbys review

3.0
Details
The old man walks in and says.. " good morning sir I would like to have three sliders" . Employee whispers the price. The old man says I'm sorry how much was that. the wannabe gangster behind the count this points to the register and says it's right there. Now we know he is not a tough guy nor is he a gangsta if he was he would not be working Arby's.. .. and honestly most young gangsters look at this old man and know he's old school.. so da punk fake behind the counter. He scares nobody. I guess my question is does he act like this during the interview ...
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Review
#1673006 Review #1673006 is a subjective opinion of poster.
Service
Arbys Customer Care
Reason of review
Poor customer service
Preferred solution
I want my boy to kick the *** out this punk
Tags
  • Unhappy Experience

Totally unacceptable service | Arbys review

2.6
Details
I sat 10 minutes waiting for a voice to come over the speakers to set me free, they did ask if I could one minute 15 minutes come and go as I was leaving she asked if I could wait another minute that was it! I left
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Review
#1665863 Review #1665863 is a subjective opinion of poster.
Service
Arbys Customer Care
Pros
  • Roast beef
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Gyros bad | Arbys review

2.7
Details
my husband and I ordered gyros and when they were made the pita bread was cold and somewhat hard. There was not much meat, sauce, onion, lettuce, small end pieces of tomato. We have had them before and they were ,warm and had more meat, sauce, etc. These were very cheaply made, not like the others we have had very unhappy and do not know if We would order them again.
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Review
#1652571 Review #1652571 is a subjective opinion of poster.
Product
Arbys Roast Beef Gyro Sandwich
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Bad Preparation Of Sandwiches

Felt cheated | Arbys review from Winston, North Carolina

2.8
Details
New BQ sandwich was tiny, Less than half the size of the pics.Overpriced for what you get.
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Review
#1652497 Review #1652497 is a subjective opinion of poster.
Product
Arbys Sandwich
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

*** | Arbys review from Beatrice, Nebraska

2.6
Details
*** everytime i get through the drive thru the *** forget something. Maybe i should check immediately, but for *** sake out 10 other places i frequent i dont have to worry about getting everything i ordered. It just really burns my balls that a 6 dollar item is forgotten. Because i drove home and now that 6 dollar item is 30 if i go back and waste the fuel and up keep on my vehicle. Becuse some *** thinks hes entitled to 15 or higher an hour. Yeah give them 15 dollars an hour if you *** do your job right.
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Review
#1642091 Review #1642091 is a subjective opinion of poster.

Less than satisfactory | Arbys review

3.4
Details
Waited in drive thru line for 25 min with only 3 cars ahead of me. The vehicle directly in front of me pulled off well before getting to window. When I got to window I politely advised the staff who walked away without saying anything, just rolled her eyes. When she returned from the kitchen, she didn’t even say anything, didn’t give sauce that came with jalapeño bites, offer any sauce for beef n cheddar sauces, no napkins in bag. I had to return for sauce and after all that time, my husbands break was over which it was cold anyways by time I got it to him less than a mile from pick up. Need more training on handling increased customer volume, staying pleasant to customers when frustrated, and ensuring appropriate items included with orders.
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Review
#1638784 Review #1638784 is a subjective opinion of poster.
Service
Arbys Drive-through
Reason of review
Poor customer service

Contact Arbys Customer Service

Website:
Mailing Address:
1155 Perimeter Center West
Atlanta, Georgia 30338
United States
Phone:
(620) 231-9333
All Arbys Contacts

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Arbys Questions

Wrong type sandwich! | Arbys review from Toccoa, Georgia

3.0
Details
Went to the Tocca,Georgia restaurant and got a Grilled Market Fresh Turkey , Ranch ,and Bacon Sandwich. I JUST ORDERED the Regular One?
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Review
#1627271 Review #1627271 is a subjective opinion of poster.
Service
Arbys Drive-through
Reason of review
Order processing issue
Loss
$6