MARVIN W Ics
map-marker Cutler Bay, Florida

I have always been an ARBY's fan. I preferred your different menu offerings and food quality. However, you have changed many things that are just completely distasteful, so I am writing to (1) make

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I have always been an ARBY's fan. I preferred your different menu offerings and food quality. However, you have changed many things that are just completely distasteful, so I am writing to (1) make you aware, and (2) to encourage you to either fix the problems, return to your former classic offerings, or (3) risk losing your business altogether, which which would be both shameful and avoidable. [1] your milkshakes are full of air (at least return to former quality); Roast beef sandwiches are dried-out, inedible, and tasteless. I refuse to go any further. I fear that you know these issues and will not change, therefore I end my complaint here, and wait to see what happens. FED UP, but hope you get better. Marvin Webb majawebb1@***.com
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Preferred solution: Let the company propose a solution

jeff j Idf
map-marker East Norriton, Pennsylvania

Worst chicken sandwich ever

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bought two chicken chedder ranch sandwiches. the bun, tomato, lettuce and ranch sauce were fine. the chicken was two hard, dry chicken strips that were mostly breading. worst sandwich i ever had at arby's
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Preferred solution: Deliver product or service ordered

User's recommendation: use a chicken breast

Torrian Zje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Hair found in my meat

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Fiancé went to Arbys on west 80 in Savannah GA and bought 2 roast beef sandwiches and I had 3 bites and al three bites there was hair deep in the middle of the meat. At first my fiancé tried to tell me that it was my own but my hair was up in a braid all afternoon so it couldnt have been mine. Plus the hair was in the middle of the meat. By the third bite when I found the hair for the third time I literally vomited. It was dark longish hair and it was intertwined in the meat. My fiancé inhaled his roast beef. I dont even think he chewed it up so he wouldnt have known if his sandwich had hair in it or not. Well called customer service right away
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Anonymous
map-marker Orlando, Florida

Coupon failure

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Arbys - Coupon failure
Arbys - Coupon failure - Image 2
Arbys - Coupon failure - Image 3
ts very frustrating that you guys keep sending this email stating open your app and you will see half-price sandwiches through October 30. Or I just received one that says Gyro for three dollars. Theres no deals in my app so its very frustrating to receive these emails. I have Deleted my app And reloaded it but it still doesnt work.
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Shriyana B
map-marker Kissimmee, Florida

I need assistance

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I work at arby and ever since I got hired I wasnt trained properly the card they gave me doesnt work and I ask for my schedule because I am a high schooler they told me they would called but they havent so I called them and the person that answer told me I was fired but he is not the manger the manger havent contacted me and I didnt even get paid
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Loss:
$140
Pros:
  • Good food
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Call the manager, this website isn't going to help you. Remember everyone is desperate for help. If they don't correct this right away, go work elsewhere.

Tracy F Zcn
map-marker Parkersburg, West Virginia

Kid at the drive thru took my picture!!

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One kid handed me my drinks. The other put his cell phone up in front of him( low like ) and snapped a picture. When I confronted them, he denied it. Said he'd taken the girls phone and and was playing around.
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Pros:
  • Close to me
  • Convenient
  • Arbys big beef sandwiches
Cons:
  • Employee

Preferred solution: Let the company propose a solution

User's recommendation: Watch out

1 comment
Shanieka Eiy

You have no proof that the grown man, not kid took your photo.

Christy F Ltd
map-marker Summerville, South Carolina

Bad service bad food and a money issue

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I have been fighting since June to get my money back from this incident please just let me get my cash back. Whe told me I had to have an email stating I could
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Be nice

Anonymous
map-marker Warner Robins, Georgia

Poor service forgot sauce

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Very rude management and no apologies and very poor customer service no sauces offered none given and management did not even talk to me when I walked in
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User's recommendation: Go to another Arbys

Patricia C Ygd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wilmington, North Carolina

Removal of potato cakes from the menu.

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I have eaten at Arby's from Northern Virginia through North Carolina and loved the original Arby roast beef sandwich with Arby sauce and potato cakes. I won't be back. Curly fries cannot replace the wonderful cakes that were offered. I would like to question the marketing decision to remove the cakes from the menu. It's sad.
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Cons:
  • Removed potato cakes

Preferred solution: Let the company propose a solution

User's recommendation: If you liked the potato cakes you're in for a dissapointment.

Terry A Bfq

Being lied to by person claiming to be the manager

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Went to the arbys. On 15 NW in auburn WA.

To order the

Grand Turkey club that we order every week for my wife,

The person taking the order stated we do not have that.

Now we have ordered this every week at this location

So I said if you don't know how to enter it please ask your manager, flat refused to do that and said if I want to talk go the manager I could come to the window. I did so the person how

Presented them self as the manager was wearing as arbys

Tag with out name on it . when I ask about the grand turkey club she stated we have never had the grand turkey club

Now this location has been where I buy it every week.

I ask for the persons name and they refused to give it.

This has prompted me stop using arbys as a source

Of food.

I know my 12 - 14 hundred a year in purchases a year

Don't mean much to Corp. But if they are doing this to me

They are doing it to others.

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Pros:
  • Good roast beef
  • Good fries
Cons:
  • Poor product knowledge
  • Poor customer service

Preferred solution: Training in customer service and or termination of persons who refuse To change their work persona.

User's recommendation: Complain to Corp.

2 comments
Guest

I have checked most locations of different Arbys. They have GRAND TURKEY CLUB.

For this person to refuse to give her name was a flag. Same location for the past 5 to 6 years! Same order! She was calling him a liar!

All I can say is "fast food service" has gone way down in the past years! Quality of food and CUSTOMER SERVICE!

Guest

Corporate should be able to clarify the availability of this sandwich. I see like 3 different turkey sandwiches on their menu but they aren't called a grand turkey club.

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Julie H Kgd
map-marker Paducah, Kentucky

Product removal

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Arby's is no longer carrying the Chicken Cordon Blu sandwich or the Fish sandwich. One reason people order at fast food is they know what's being offered, and they don't have to sit and review the menu to order. I have counted at least three times this year I've made an order and was told the item was gone. The That
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Pros:
  • Good roast beef
Cons:
  • High expense
  • Mucking about with menu

Preferred solution: Put the product back on the menu.

User's recommendation: Try another brand

2 comments
Guest

No one cares hillbilly...

Guest
reply icon Replying to comment of Guest-2036025

Absolutely rude and immature. If you had any business savvy at all, you would know companies APPRECIATE consumer feedback as it helps them make product decisions.

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Patricia H Hzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ponca City, Oklahoma

Poppy Seeds

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I ordered a Double Beef n' Cheddar unaware that in addition to beef N' cheddar cheese there were poppy seeds on the bun.
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Loss:
$150
Cons:
  • Food
  • Poor product knowledge

Preferred solution: Let the company propose a solution

User's recommendation: Ask for ingredient list before ordering.

Anonymous
map-marker Selinsgrove, Pennsylvania

Very poor slow service

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Cant go in and sit down. Still waited 23 minutes in line to get waited on. Only 5 cars in front of us.
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User's recommendation: Don’t stop if your looking for fast food.

1 comment
Guest

So you were sixth to be waited on and less than four minutes per car. Deal with it loser.

Resolved
Luis T Qzq

Resolved: Rancho Córdova location still not open for take out !

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Updated by user Jun 02, 2021

Company fixed the issue and I have been provided with discount on future orders.

Original review Jun 02, 2021
Till this day I can not order a meal to go! Being Im a larger truck drivers, and it angers me that all other locations in the area are open for take out. And my favorite location will not open its doors to go why not ????????
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Pros:
  • Food
  • I love arbys but you must have got a different brand of fish
  • Delicious fresh food
Cons:
  • Employee
  • Open the doors
  • Long line in drive-through

Preferred solution: Let the company propose a solution

User's recommendation: Honk your horns at the Rancho Cordova CA location

Daniel P Pvz

Disappointed Arby's restaurant

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In the past few days I have visited Waynesboro Arbys twice Stewarts draft Arbys once all I hear is the milk shake machine is down today theyre telling me they dont have milkshakes I called ended up with a recording and then the phone hung up whats up with Hardees
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Preferred solution: I have tried three times to get a milkshake and it’s always some excuse

User's recommendation: Much better service