Arbys
Reviews and Complaints
I have always been an ARBY's fan. I preferred your different menu offerings and food quality. However, you have changed many things that are just completely distasteful, so I am writing to (1) make
Preferred solution: Let the company propose a solution
Worst chicken sandwich ever
Preferred solution: Deliver product or service ordered
User's recommendation: use a chicken breast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaHair found in my meat
Coupon failure
I need assistance
- Good food
- Poor customer service
Preferred solution: Let the company propose a solution
Kid at the drive thru took my picture!!
- Close to me
- Convenient
- Arbys big beef sandwiches
- Employee
Preferred solution: Let the company propose a solution
User's recommendation: Watch out
Bad service bad food and a money issue
Preferred solution: Full refund
User's recommendation: Be nice
Poor service forgot sauce
User's recommendation: Go to another Arbys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilmington, North CarolinaRemoval of potato cakes from the menu.
- Removed potato cakes
Preferred solution: Let the company propose a solution
User's recommendation: If you liked the potato cakes you're in for a dissapointment.
Being lied to by person claiming to be the manager
Went to the arbys. On 15 NW in auburn WA.
To order the
Grand Turkey club that we order every week for my wife,
The person taking the order stated we do not have that.
Now we have ordered this every week at this location
So I said if you don't know how to enter it please ask your manager, flat refused to do that and said if I want to talk go the manager I could come to the window. I did so the person how
Presented them self as the manager was wearing as arbys
Tag with out name on it . when I ask about the grand turkey club she stated we have never had the grand turkey club
Now this location has been where I buy it every week.
I ask for the persons name and they refused to give it.
This has prompted me stop using arbys as a source
Of food.
I know my 12 - 14 hundred a year in purchases a year
Don't mean much to Corp. But if they are doing this to me
They are doing it to others.
- Good roast beef
- Good fries
- Poor product knowledge
- Poor customer service
Preferred solution: Training in customer service and or termination of persons who refuse To change their work persona.
User's recommendation: Complain to Corp.
Product removal
- Good roast beef
- High expense
- Mucking about with menu
Preferred solution: Put the product back on the menu.
User's recommendation: Try another brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ponca City, OklahomaPoppy Seeds
- Food
- Poor product knowledge
Preferred solution: Let the company propose a solution
User's recommendation: Ask for ingredient list before ordering.
Very poor slow service
User's recommendation: Don’t stop if your looking for fast food.
Resolved: Rancho Córdova location still not open for take out !
Company fixed the issue and I have been provided with discount on future orders.
- Food
- I love arbys but you must have got a different brand of fish
- Delicious fresh food
- Employee
- Open the doors
- Long line in drive-through
Preferred solution: Let the company propose a solution
User's recommendation: Honk your horns at the Rancho Cordova CA location
Disappointed Arby's restaurant
Preferred solution: I have tried three times to get a milkshake and it’s always some excuse
User's recommendation: Much better service
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