My sister and I decided to try the new Belton, Tx Arby's. The young lady at the drive thru didn't seem to know what she was doing as she could not tell us what was on the Reuben meal.
Took too long to take the order. We got to the window and the lady took our payment and then shut the window and came back and asked us if we had 2 Reubens which we told her we did. She came back obviously upset and gave us a bag of food and said that is not the way it was put into the computer. We didn't check our food until we got home and it was quite obviously it was not a fresh meal.
The bread was mushy and the little bit of meat was globbed in the middle of the bread. After taking a couple of bites it was quite obviously it was not Arbys quality we have had in the past. The curly fries were cold and as the sandwich not fresh. We both threw away most of our food.
By the way the iced tea was very watered down as well. We both ended up with food poisoning and are still having very discomforting symptoms.
Needless to say we will not be going to Arbys again and are telling all we know about this. We are both very disappointed because we always knew we could go to Arbys for good quality food.
Product or Service Mentioned: Arbys Reuben Sandwich.
Reason of review: Bad quality.
Monetary Loss: $17.
Preferred solution: Full refund.
Arbys Cons: All food received.